Carpet Cleaners Earls Court Terms of Service

These Terms and Conditions set out the basis on which Carpet Cleaners Earls Court provides professional carpet and related cleaning services to residential and commercial customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Company means Carpet Cleaners Earls Court.

Customer means any individual or business that makes a booking or uses the services of the Company.

Premises means the property or location where the services are to be carried out.

Services means carpet cleaning and any other cleaning or related services agreed between the Company and the Customer.

Technician means an operative or subcontractor appointed by the Company to carry out the Services.

2. Scope of Services

The Company provides professional carpet cleaning and related services within its service area, including Earls Court and surrounding locations. The exact nature of the Services will be confirmed at the time of booking and may include, but is not limited to, carpet cleaning, rug cleaning, upholstery cleaning, and stain treatment.

The Company will exercise reasonable skill and care in providing the Services. However, the outcome of cleaning can vary depending on the condition, age, material, and previous treatment of carpets and other items, and therefore specific results are not guaranteed.

3. Booking Process

Bookings may be made by the Customer through the Company’s booking channels as specified from time to time. By placing a booking, the Customer confirms that they are at least 18 years old and legally capable of entering into a binding contract.

The Customer must provide accurate and complete information, including the address of the Premises, access details, type and approximate size of the areas or items to be cleaned, and any particular requirements or issues, such as severe staining, odours, damage, or delicate materials.

All bookings are subject to availability and acceptance by the Company. The Company will confirm acceptance of a booking and the appointment time by providing written or verbal confirmation. A booking is not considered final until the Customer receives confirmation from the Company.

The Company reserves the right to refuse or cancel any booking where it reasonably believes that it may not be safe, lawful, or appropriate to provide the Services.

4. Access to Premises and Customer Obligations

The Customer is responsible for ensuring that the Technician has safe and reasonable access to the Premises at the agreed date and time. This includes providing access to electricity, running water, and adequate lighting where required for the Services to be carried out effectively.

The Customer must remove fragile, valuable, or easily breakable items from the areas to be cleaned, or clearly draw the Technician’s attention to such items. The Company accepts no responsibility for damage to items that the Customer has failed to remove or adequately protect, provided the Technician has exercised reasonable care.

The Customer must inform the Company in advance of any health and safety risks at the Premises, such as loose flooring, exposed wiring, or hazardous substances. The Company may refuse to carry out Services if it considers that conditions at the Premises present a risk to health, safety, or property. In such circumstances, a call-out or cancellation fee may apply.

5. Pricing and Quotations

Prices for the Services may be quoted based on information provided by the Customer, including the size and condition of the carpets and other items. Any quotation provided before an on-site inspection is an estimate only and may be subject to adjustment once the Technician has inspected the Premises and assessed the work required.

Where additional work is needed beyond the original estimate, the Technician will seek the Customer’s approval before proceeding. The Company is not obliged to provide additional services outside the scope of the confirmed booking, and additional charges may apply if such services are agreed.

All prices are stated in pounds sterling and, unless otherwise indicated, are inclusive of applicable taxes. The Company reserves the right to vary prices from time to time. Any price changes will not affect confirmed bookings already accepted by the Company, unless the Customer requests changes to the scope of work.

6. Payments

Payment for the Services is due in accordance with the payment terms communicated at the time of booking or as stated on the invoice. The Company may require payment in full on completion of the Services, or a deposit in advance for larger or specialist jobs.

The Company accepts various payment methods as made available from time to time. The Customer is responsible for ensuring that payment details are valid and that sufficient funds are available.

If payment is not received by the due date, the Company may charge interest on the outstanding amount at a reasonable rate and may withhold further services until full payment is received. The Customer will be responsible for all reasonable costs incurred by the Company in recovering overdue payments.

7. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by providing notice to the Company. The Company requests that the Customer gives as much notice as reasonably possible.

Where the Customer cancels or reschedules a booking with less than 24 hours notice before the agreed appointment time, the Company reserves the right to charge a late cancellation fee, which may be up to the full value of the booking, to cover costs and loss of business.

If the Technician is unable to gain access to the Premises at the agreed time, or if the Customer is not present where required and no prior arrangement has been made, this may be treated as a late cancellation and a fee may be charged.

The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including staff illness, equipment failure, severe weather, or access problems. In such cases, the Company will seek to offer an alternative appointment time. The Company will not be liable for any losses arising from such cancellation or rescheduling, but any deposit paid for the affected booking will be applied to the rescheduled appointment or refunded if no alternative can be agreed.

8. Customer Satisfaction and Complaints

The Company aims to provide a high standard of service. If the Customer is not satisfied with the Services, they must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the work.

Where a complaint is made within this timeframe and the Company considers it justified, the Company may, at its discretion, arrange for a Technician to re-attend the Premises to re-clean the affected areas or offer another appropriate remedy. This will generally be provided at no additional cost to the Customer.

The Company’s obligation will be limited to the provision of a re-clean or other reasonable remedial action and will not extend to offering refunds except where required by law or where the Company, in its discretion, deems a refund appropriate.

9. Liability and Limitations

The Company will exercise reasonable skill and care in providing the Services. However, the Company shall not be liable for any damage, loss, or deterioration arising from inherent defects, wear and tear, pre-existing damage, or unstable dyes and materials in carpets, rugs, or upholstery. This includes but is not limited to shrinkage, colour loss, and texture changes that can occur during cleaning due to factors outside the Company’s control.

The Customer is responsible for informing the Company of any known issues or manufacturer warnings relating to the items to be cleaned. The Company will not be liable where the Customer has failed to provide such information.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Subject to the preceding paragraph, the Company’s total liability to the Customer in respect of any claim arising out of or in connection with the Services shall be limited to the total price paid or payable for the specific Services giving rise to the claim.

The Company will not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss, whether arising in contract, tort, or otherwise.

10. Insurance

The Company maintains appropriate insurance cover in respect of its business activities, including public liability insurance. Details of insurance can be made available upon reasonable request by the Customer.

Where a claim is made against the Company for damage or loss, the Customer agrees to cooperate with the Company and any insurers involved and to provide all relevant information and evidence reasonably requested.

11. Waste Handling and Environmental Regulations

The Company will handle and dispose of waste materials resulting from the Services in accordance with applicable UK waste and environmental regulations. This may include the safe handling of dirty water, residues, and any removed materials, where such removal is part of the agreed Services.

Unless otherwise agreed in writing, the Services do not include the removal of large quantities of household waste, bulky items, or hazardous materials. The Customer is responsible for arranging proper disposal of such items through appropriate licensed waste carriers or local authority services.

The Customer must not request or encourage the Technician to dispose of waste in a manner that breaches UK law or local regulations. The Company reserves the right to refuse to carry out any activity that may contravene environmental or waste handling requirements.

12. Health, Safety and Conduct

The Company is committed to operating in a safe and professional manner. Technicians are expected to follow applicable health and safety guidelines, use equipment responsibly, and act with reasonable courtesy towards the Customer and any third parties present at the Premises.

The Customer agrees not to subject any Technician to abusive, threatening, or inappropriate behaviour. The Company may withdraw Services and cancel the booking without refund if a Technician is subjected to such behaviour or if the working environment is otherwise deemed unsafe.

13. Force Majeure

The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under these Terms and Conditions if such delay or failure is due to events, circumstances, or causes beyond its reasonable control. This may include, without limitation, extreme weather, flooding, fire, industrial disputes, power failures, or restrictions imposed by authorities.

In such circumstances, the Company will inform the Customer as soon as reasonably possible and will seek to arrange a new appointment once the relevant event has ended or the impact has been reduced.

14. Personal Data and Privacy

The Company may collect and process personal data about the Customer in order to manage bookings, provide the Services, and handle payments and communications. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.

The Company will take reasonable steps to keep personal data secure and will not sell or disclose personal data to third parties except where required to fulfil the Services, process payments, comply with legal obligations, or with the Customer’s consent.

15. Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when posted or otherwise made available to Customers and will apply to bookings made after the date of the change.

Bookings accepted prior to any change will remain subject to the Terms and Conditions in force at the time of acceptance, unless the Customer agrees to the updated terms in writing or through continued use of the Services.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

17. General Provisions

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another entity as part of its business operations, provided that this does not reduce the protections afforded to the Customer under these Terms and Conditions.

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior understandings or agreements, whether oral or written.