Terms and Conditions for Carpet Cleaners Earlscourt

These Terms and Conditions set out the basis on which Carpet Cleaners Earlscourt provides domestic and commercial carpet cleaning services in the UK. By making a booking, confirming an appointment, or allowing our operatives to commence work, the customer agrees to be bound by these terms. Please read them carefully before arranging any service. They are intended to provide clarity around the booking process, payments, cancellations, service limitations, liability, waste handling, and the law that applies to our services.

In these terms, references to “we”, “us”, “our”, or “the company” mean the carpet cleaning business operating under the name Carpet Cleaners Earlscourt. References to “you”, “your”, or “the customer” mean the person or business making the booking and/or authorising the work. These terms apply to all services supplied by us unless a written agreement states otherwise. Where any clause is found to be invalid or unenforceable, the remainder of the terms will continue to apply in full.

Our services may include standard carpet cleaning, stain treatment, deodorising, and related cleaning tasks agreed in advance. Any additional work requested on the day is subject to assessment, availability, and extra charges where relevant. We reserve the right to refuse or discontinue work if conditions are unsafe, if access is restricted, or if the requested service falls outside our normal operational scope. Nothing in these terms affects your statutory rights as a consumer under UK law.

Booking Process

A booking is formed once the customer has supplied the required information and we have accepted the appointment. The booking process typically includes the service address, the type of carpet or flooring to be cleaned, the approximate area, any known stains or special requirements, and the preferred date and time. We may ask for photographs or other details to assess the job before confirming attendance. All timings are estimates unless we expressly agree a fixed appointment window in writing.

It is your responsibility to ensure that the information provided at the time of booking is accurate and complete. If the condition of the carpets, the number of rooms, access arrangements, parking constraints, or cleaning requirements differ materially from what was described, we may revise the price, change the scheduled duration, or decline to proceed. A booking may also be subject to a minimum charge, an inspection fee, or a call-out fee where stated in advance.

We may request confirmation of the booking by message, email, or other written means. If a deposit is required, the appointment will not be secured until the deposit is received in cleared funds. We reserve the right to cancel or reallocate a booking where the deposit is not paid by the requested deadline. For recurring customers or business clients, we may agree alternative booking arrangements, but these will only apply where confirmed in writing.

Payments and Pricing

Our prices are usually based on the size of the area to be cleaned, the level of soiling, the type of fibre, the cleaning method required, and any special treatment requested. Unless otherwise stated, quoted prices are indicative and may change if the actual condition of the carpets differs from the description given during booking. We will explain any material variation before starting work where reasonably possible.

Payments are due in full on completion of the service unless we have agreed a different arrangement in writing. We may accept card payment, bank transfer, cash, or another approved method, subject to availability. If payment is not received when due, we may charge interest on overdue sums at the statutory rate applicable in the UK and may recover reasonable costs incurred in pursuing the debt. Any discount or promotional price applies only to the specific booking to which it relates and may be withdrawn at any time before acceptance of the booking.

All prices are quoted in pounds sterling and, where relevant, may include VAT or other applicable taxes. If VAT is chargeable and not included in the quoted price, this will be made clear before the booking is confirmed. Invoices, receipts, or payment confirmations may be issued electronically. You must notify us promptly of any billing query, ideally within seven days of the invoice or payment date, so that we can investigate the matter efficiently.

Cancellations, Rescheduling, and Access

You may cancel or reschedule a booking by giving us reasonable notice. Unless a different cancellation policy has been agreed, cancellations made less than 24 hours before the scheduled appointment may incur a charge to cover lost time, travel preparation, or materials allocated to the job. If we arrive at the property and cannot gain access, or if the service cannot proceed because the site is not ready, we may treat this as a late cancellation and charge accordingly.

We may need to reschedule due to staff illness, transport disruption, equipment failure, severe weather, unsafe working conditions, or other events outside our control. Where this occurs, we will make reasonable efforts to offer an alternative appointment. We are not liable for indirect losses caused by such rescheduling, provided we have acted reasonably. If a deposit has been paid for a booking that we cancel and are unable to reschedule, we will return the deposit for the cancelled appointment unless work has already been carried out.

It is your responsibility to ensure that the property is accessible, reasonably clear, and ready for cleaning at the scheduled time. This includes providing access to water, electricity, and any required parking arrangements where applicable. If furniture must be moved, you should tell us in advance. We may decline to move heavy, fragile, or valuable items. Any delay caused by insufficient access, missing information, or unsafe conditions may be charged at our standard waiting or call-out rate where this has been made clear beforehand.

Service Standards, Care of Property, and Liability

We will use reasonable skill and care when carrying out carpet cleaning services. However, cleaning outcomes can vary due to the age of the carpet, the fibre type, existing damage, previous treatments, colour fastness, and the nature of stains or odours. We do not guarantee complete removal of all marks, odours, or wear patterns. Some stains may be permanent, may reappear after drying, or may require specialist treatment beyond a standard service. Any advice we give before or during the job is given in good faith, but final results cannot be promised.

Before cleaning begins, you should inform us of any known issues such as loose seams, weak backing, dye transfer risks, pre-existing damage, hidden spillages, underfloor heating, or sensitive materials nearby. We are not responsible for damage arising from conditions that were not disclosed and could not reasonably have been identified at the time of inspection. Where we believe a carpet or area is unsuitable for cleaning, we may refuse to proceed or may require written acknowledgement of the risks before continuing.

Our liability for loss or damage caused by our negligence is limited to the reasonable repair or replacement cost of the affected item, subject to the exclusions in these terms and the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. We are not liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. Where a claim is made, you must notify us within a reasonable time and allow us to inspect the issue before any remedial work is undertaken by a third party.

Waste Regulations, Environmental Handling, and Site Conduct

In carrying out our services, we may collect wastewater, removed residues, disposable materials, packaging, and other waste arising from the cleaning process. We will handle waste in accordance with applicable UK environmental and waste management requirements. Any controlled disposal carried out by us will be limited to materials generated by the service itself and will not include domestic refuse unless agreed in advance. Where waste must be removed from site, it may be transported and disposed of through lawful channels only.

We expect the customer to inform us of any hazardous substances, biological contamination, pests, or materials requiring specialist disposal before work begins. We do not undertake the handling of hazardous waste unless expressly agreed and lawfully permitted. If we identify a substance or condition that may present a health, safety, or environmental risk, we may pause or stop the job and seek further instruction. Additional charges may apply where specialist equipment, extra labour, or compliant disposal arrangements are necessary.

We will take reasonable care to protect floors, fixtures, and surrounding surfaces while working, but the customer should remove small valuables, delicate items, and personal possessions from the immediate work area before the appointment. We are not responsible for accidental disturbance of items left in place where such disturbance is reasonably necessary to complete the service. If we are asked to move items, this is done at the customer’s risk unless we agree otherwise in writing.

Complaints, Force Majeure, and General Provisions

If you are dissatisfied with any aspect of the service, you should raise the matter with us as soon as reasonably possible after completion. Please allow us a fair opportunity to inspect the issue and consider an appropriate remedy, which may include a follow-up visit, partial refund, or other reasonable solution. Any complaint should be made within a reasonable time and, where possible, before the affected area is altered, re-cleaned, or treated by another contractor.

We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to extreme weather, fire, flood, power failure, transport disruption, labour shortages, public emergencies, or changes in law. If such an event prevents performance, our obligations will be suspended for the duration of the event. Where the impact is prolonged, either party may be entitled to cancel the affected booking without further liability, except for payment for work already completed.

These terms may be updated from time to time to reflect changes in our service offering, operational practices, or legal obligations. The version in force at the time of booking will normally apply to that booking unless a newer version has been agreed in writing. No variation to these terms is valid unless confirmed by us in writing. If we choose not to enforce a right at any time, this does not mean we waive that right for the future. You may not transfer your rights or obligations under these terms without our written consent, but we may assign or subcontract part of the service where reasonably necessary.